Frankfort, Indiana – August 9, 2024 – Kinsler Family Dentistry (“Kinsler”) has learned of a data
security incident that may have impacted data belonging to current and former patients.

On or around June 6, 2024, Kinsler became aware of unusual activity that disrupted access to certain
systems. Upon discovering this activity, Kinsler immediately took steps to secure its network and
launched an investigation with the assistance of independent cybersecurity experts. The investigation
determined that on or about June 6, 2024 an unauthorized actor accessed and acquired certain files
stored in its network, some of which contained personal information and personal health information.
After a thorough review of those files, on July 19, 2024, Kinsler determined that current and former
patient information may have been impacted and moved as quickly as possible to notify the impacted
individuals.

Based on the investigation, the personal and protected health information involved in the incident varied
by individual but may have included patient name, Social Security number, date of birth, insurance
number, and dental treatment and/or medical history information.

As soon as Kinsler discovered the incident, Kinsler took the steps referenced above. Kinsler also
reported this incident to the Federal Bureau of Investigation and will cooperate with any resulting
investigation. In addition, Kinsler has implemented additional measures to enhance its network security
and reduce the risk of similar future incidents.

On August 9, 2024, Kinsler provided written notification of the incident to impacted individuals with
available address information via US mail. In this notification letter, Kinsler provided information about
the incident and resources that potentially impacted individuals could utilize to protect their information.
Kinsler also offered individuals the opportunity to enroll in complimentary monitoring and identity
protection services through IDX.

Kinsler has established a toll-free call center to answer questions about the incident and to address
related concerns. The call center is available Monday through Friday from 9:00 a.m. to 9:00 p.m.
Eastern Time (excluding major U.S. holidays) and can be reached at 1-800-939-4170. Current and
former Kinsler patients who have not received a notification letter can contact the call center to enroll in
identity protection services.

The privacy and protection of personal and protected health information is our top priority, and Kinsler
deeply regrets any inconvenience or concern this incident may cause.

While we are not aware of the misuse of any potentially affected individual’s information, we are
providing the following information to help those wanting to know more about steps they can take to
protect themselves and their personal information:

What steps can I take to protect my personal information?

• Please notify your financial institution immediately if you detect any suspicious activity on any

of your accounts, including unauthorized transactions or new accounts opened in your name that
you do not recognize. You should also promptly report any fraudulent activity or any suspected
incidents of identity theft to proper law enforcement authorities.

• You can request a copy of your credit report, free of charge, directly from each of the three

nationwide credit reporting agencies. To do so, free of charge once every 12 months, please visit
www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the
three nationwide credit reporting agencies is listed at the bottom of this page.

• You can take steps recommended by the Federal Trade Commission to protect yourself from

identify theft. The FTC’s website offers helpful information at www.ftc.gov/idtheft.

• Additional information on what you can do to better protect yourself is included in your

notification letter.

How do I obtain a copy of my credit report?
You can obtain a copy of your credit report, free of charge, directly from each of the three nationwide
credit reporting agencies. To order your credit report, free of charge once every 12 months, please visit
www.annualcreditreport.com or call toll free at 1-877-322-8228. Use the following contact information
for the three nationwide credit reporting agencies:
 

TransUnion
P.O. Box 1000
Chester, PA 19016
1-800-916-8800
www.transunion.com

Experian
P.O. Box 9532
Allen, TX 75013
1-888-397-3742
www.experian.com

Equifax
P.O. Box 740241
Atlanta, GA 30374
1-800-525-6285
www.equifax.com

How do I put a fraud alert on my account?
You may consider placing a fraud alert on your credit report. This fraud alert statement informs creditors
to possible fraudulent activity within your report and requests that your creditor contact you prior to
establishing any accounts in your name. To place a fraud alert on your credit report, contact Equifax,
Experian or TransUnion and follow the Fraud Victims instructions. To place a fraud alert on your credit
accounts, contact your financial institution or credit provider. Contact information for the three
nationwide credit reporting agencies is included in the letter and is also listed at the bottom of this page.

How do I put a security freeze on my credit reports?
You also have the right to place a security freeze on your credit report. A security freeze is intended to
prevent credit, loans and services from being approved in your name without your consent. To place a
security freeze on your credit report, you need to make a request to each consumer reporting agency.
You may make that request by certified mail, overnight mail, or regular stamped mail, or online by
following the instructions found at the websites listed below. You will need to provide the following
information when requesting a security freeze (note that if you are making a request for your spouse, this
information must be provided for him/her as well): (1) full name, with middle initial and any suffixes;
(2) Social Security number; (3) date of birth; (4) address. You may also be asked to provide other
personal information such as your email address, a copy of a government-issued identification card, and
a copy of a recent utility bill or bank or insurance statement. It is essential that each copy be legible,
display your name and current mailing address, and the date of issue. There is no charge to place, lift, or
remove a freeze. You may obtain a security freeze by contacting any one or more of the following
national consumer reporting agencies:

Equifax Security Freeze
PO Box 105788
Atlanta, GA 30348
1-800-685-1111
www.equifax.com

Experian Security Freeze
PO Box 9554
Allen, TX 75013
1-888-397-3742
www.experian.com

TransUnion (FVAD)
PO Box 2000
Chester, PA 19022
1-800-909-8872
www.transunion.com

What should I do if my minor child or protected person’s information was involved in the
incident?

You can request that each of the three national credit reporting agencies perform a manual search for a
minor’s or protected person’s Social Security number to determine if there is an associated credit report.
Copies of identifying information for the minor and parent/guardian may be required, including birth or
adoption certificate, Social Security card and government issued identification card. If a credit report
exists, you should request a copy of the report and immediately report ay fraudulent accounts to the
credit reporting agency. You can also report any misuse of a minor’s information to the FTC at
https://www.identitytheft.gov/. For more information about Child Identity Theft and instructions for
requesting a manual Social Security number search, visit the FTC website:
https://www.consumer.ftc.gov/articles/0040-child-identity-theft. Contact information for the three credit
reporting agencies may be found above.